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E-Banking Support Specialist II - Anchor Bancorp, Inc. - Apple Valley, MN

E-Banking Support Specialist II - Anchor Bancorp, Inc. - Apple Valley, MN -
About Anchor Financial institution

Anchor Financial institution, N.A., has been serving to Minnesota clients obtain monetary success, one relationship at a time, since 1967. All the time privately-held and household-owned, Anchor Financial institution has achieved its place as one of many largest group banks in Minnesota by way of a strong dedication to integrity, excellence, and dedication to its clients, its staff, and the communities it serves.


Our core values may be summarized as follows:
Do the appropriate factor.


(Be) pushed to ship.


(Have a) collaborative spirit.


(Show) a dedication to serving our clients, staff, group and shareholders.


And important to our success is attracting the correct individuals.


Abstract:
Underneath basic supervision of the Digital Banking Supervisor, the Digital Banking Support Specialist is liable for performing operational duties referring to Web Banking and Wire services. Assists the Digital Banking Supervisor as directed; offers a full vary of professional, technical and basic help to clients and Financial institution personnel. This place is liable for buyer setups; prepares contracts and maintains buyer information; responds to phone and e-mail inquiries; resolves issues inside given authority. Assists with audits, examinations, product upgrades and releases. Assists in coaching Financial institution personnel and clients on the options and advantages of Web banking services. Performs quite a lot of routine every day duties; critiques stories, prepares correspondence; and participates in particular division tasks.


Important Duties and Obligations:
Buyer Service


Wonderful written and verbal communication expertise with means to speak successfully with inner and exterior clients


Maintains a constructive tradition with the division for distinctive buyer relations and repair for inner and exterior clients alike


Regularly seeks alternatives for enchancment for supporting our clients


Adheres to service requirements for the Buyer Support Division to make sure correct info is being communicated to our clients to unravel their issues and handle their inquires


Web Banking and Wire Processing Skilled, Technical and Common Support


Supplies phone and e-mail help to AnchorLink & Anchor Distant banking clients and employees


Prepares contracts and is chargeable for buyer product setup


Assists with implementing AnchorLink and Anchor Distant updates to Web product


Supplies product coaching to inner and exterior clients on options and advantages of AnchorLink and Anchor Distant services


Assists with the evaluate and upkeep of all inner working procedures


Wires


Different Duties


Performs different every day duties as assigned


Supplies again-up for different personnel as wanted


Works rotating Saturday schedule


Robust organizational expertise


Educated with Microsoft Workplace, together with Excel and Phrase


Qualifications:
Schooling and Expertise


Bachelor’s diploma in accounting, finance, economics or enterprise-associated subject most popular or the equal years of banking expertise


Highschool diploma or equal required


2 – three years of web banking customer support expertise required


Competency Necessities


Enterprise Acumen – Primary understanding of and skill to use basic enterprise and monetary ideas, primary understanding of the enterprise, basic product information and skill to know and navigate the social and/or political dynamics inside the group.


Communication – Clear, efficient, and targeted written, verbal, and non-verbal communication expertise; strong listening expertise; potential to successfully persuade and affect others.


Determination Making/Drawback Fixing – Capacity to make good high quality selections in a well timed and decisive method and systematically consider options.


Inner Buyer Engagement – Shows buyer focus and responsiveness, builds and maintains relationships successfully, seeks and anticipates buyer wants, exceeds buyer expectations.


Self-Administration – Robust time management, work prioritization, and organizational expertise; detailed oriented; potential to obviously outline goals, set private objectives, and monitor progress; shows self-motivation; actively seeks suggestions and adapts conduct.


Practical Experience – Has the useful and technical information, expertise, and skills to be efficient within the position and demonstrates dedication to constantly study and enhance these expertise; seeks assignments and roles that broaden or enhance useful talents; capacity to carry out work at a excessive degree of quantity with out sacrificing high quality. Different Information, Expertise, and Talents · Potential to work in a quick paced workforce surroundings · Proficient in Microsoft Workplace Merchandise akin to Phrase and Excel



  • Information of Jack Henry

  • Robust organizational expertise and skill to prioritize

Correct ten key expertise utilizing a calculator or PC for addition, subtraction and account balancing

Equal Alternative/Affirmative Motion Employer




CLICK TO APPLY JOB

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