Skip to main content

Head of Knowledge Management & Training - Nest - Palo Alto, CA

Head of Knowledge Management & Training - Nest - Palo Alto, CA -
The Buyer Help Group (CSO) is chargeable for taking care of Nest’s shopper, skilled, retailer, and channel companion clients with every part from presales and order management inquiries to coaching and technical help. The Head of Knowledge Management & Training reviews on to the Head of Buyer Help.

The work:
The core duty of the Head of Knowledge Management & Training is to develop information management methods and operations to enhance the training, efficiency and satisfaction of shoppers, professionals, channel companions, and sales and help representatives.

The person will design the content material and strategies to help numerous audiences in experiencing, accessing, and making use of the knowledge mandatory to assist them efficiently place, promote, set up, use, handle, and troubleshoot Nest or Works with Nest (WWN) merchandise.

The person will construct and lead a group to supervise all content material creation and consumption processes and their optimization, together with technical writing, educational design, wealthy media manufacturing, information base improvement, net publishing, content material distribution, info entry and software, and usefulness.

The person will companion with Gross sales and Help groups to plan, promote, put together for and carry out all schooling occasions.

The person will evaluate the effectivity and efficacy of studying strategies, belongings and occasions, together with the use of multi-degree evaluations, studying management methods, and surveys and analytics.

The person will handle a price range and monitor all actions and prices related to information management, whereas discovering methods to measure and correlate the investments with enterprise impression.


Minimal qualifications:
Bachelor’s diploma

Eight-10 years in sales, service, and help operations associated managerial positions

three-5 years of hello-tech and/or shopper electronics business expertise required

Particular schooling and/or expertise in efficiency enablement and studying (educational) design and improvement


Most popular qualifications:
Enterprise technique, sales technique, channel management, and/or management consulting expertise

Confirmed experience with program management, course of enchancment, and drawback fixing

Wonderful written and verbal communication expertise

Government-degree presentation and negotiation expertise

Expertise in evaluating and enhancing complicated and international operations

Consolation with monetary and price range management methods

Palms on expertise in wants evaluation, curriculum design, course improvement, and teacher-led supply

Familiarity with content material management, net publishing, video & e-studying manufacturing, and studying management applied sciences




CLICK TO APPLY JOB

Comments

Post a Comment

Popular posts from this blog

Internet Banking Specialist - Frost - San Antonio, TX

Internet Banking Specialist - Frost - San Antonio, TX - As a Internet Banking Specialist with Frost, you’ll be liable for enhancing and retaining the bank’s relationships with Internet Banking, Treasury Administration and Scholar Mortgage clients. Obligations will embrace creating new troubleshooting methods to help clients whereas utilizing the monetary software program; offering suggestions and evaluation relating to the purchasers on-line expertise, which incorporates attending focus group panels and introducing new concepts and features for the web site and on-line service; offering technical help and drawback fixing methods to help all strains of enterprise; and dealing with incoming calls and emails from inner and exterior clients with questions relating to My Frost, Money Supervisor, Scholar Mortgage inquiries and different monetary software program. The candidate will analysis on-line sources to acquire present and correct product info; work with all enterprise com...
Post a Comment
Read more

Central Point of Contact – Senior Supervision Manager - Large and Foreign Banking Supervision - Federal Reserve Bank of Chicago - Chicago, IL

Central Point of Contact – Senior Supervision Manager - Large and Foreign Banking Supervision - Federal Reserve Bank of Chicago - Chicago, IL - Central Point of Contact – Senior Supervision Manager – Large and Foreign Banking Supervision – 248596 Federal Reserve Bank of Chicago Main Location IL-Chicago Full-time / Half-time Full-time Worker Standing Common Additional time Standing Exempt Job Sort Skilled Journey Sure, 25 % of the Time Shift Day Job Job Sensitivity Tier II – No Credit score Verify Central Point of Contact – Senior Supervision Manager – Large and Foreign Banking Supervision Supervision and Regulation Division The Central Point of Contact (CPC) Senior Supervision Manager will handle the supervisory oversight of a big, complicated overseas monetary establishment. Important duties embrace the event and implementation of an efficient Large and Foreign Banking Group (LFBO) danger-targeted supervisory plan. Making certain well timed id...
Post a Comment
Read more

Accounting Clerk - ACCENT Hiring Group - Scottsdale, AZ

Accounting Clerk - ACCENT Hiring Group - Scottsdale, AZ - Accounting Clerk Scottsdale $15.50/per hour Scottsdale shopper in search of speedy and correct knowledge entry skilled who has labored with quite a lot of duties in an accounting division. Expertise may need been with AP, AR, Money Posting, and so forth. This can be a very quick paced setting and busy workplace. This place will hold you busy. Have to be skilled and have a minimal of two years work expertise in accounting. This can be a LONG time period temp place and and a direct begin. Job Sort: Full-time Wage: $15.50 /yr Required schooling: Highschool or equal Required expertise: accounting: 2 years » Apply Now Please evaluation all software directions earlier than making use of to ACCENT Hiring Group. APPLY THIS JOB HERE
Post a Comment
Read more