Beneath the path of the Service Supervisor, offers high quality service aiding shoppers in numerous banking transactions. Accountable to promote and/or refer numerous Bank of Hawaii Company monetary providers to all shoppers.
Ensures enterprise unit’s compliance with relevant legal guidelines, laws, regulatory necessities and Bank insurance policies and procedures, together with however not restricted to these associated to Anti-Cash Laundering legal guidelines and laws, Bank Secrecy Act and USA PATRIOT Act.
As well as, this place is liable for demonstrating Excellence in Gross sales/Service (ESS) philosophy by collaborating in and training ESS disciplines and behaviors.
Place Obligations
Buyer Engagement
Offers high quality service by interacting instantly with shoppers. Processes a variety of monetary transactions to incorporate however not restricted to: cashing checks, accepting deposits, paying withdrawals, accepting funds, issuing cashier’s checks, promoting traveler’s checks, processing wire transfers, and numerous drafts, and so on. Balances particular person money. Opens and closes accounts. Opens and closes the vault. Assists in enterprise unit’s compliance with all regulatory necessities and Bank insurance policies and procedures, together with these associated to Anti-Cash Laundering legal guidelines and laws, Bank Secrecy Act and USA PATRIOT Act, as relevant. Should have the ability to push a money cart (100 lbs.) and/or raise roughly 20 to 25 kilos, stand for prolonged durations of time and work evenings, weekends and holidays as required or assigned.
Department Operations
Performs duties as wanted of Automated Teller Machine (ATM), Vault, or Night time Depository custodian, and armored automotive transactions. Buys/Sells foreign money/coin from vault and tellers. Would have the ability to use money dishing out models. Supplies help in space of the department comparable to: answering telephones, protected deposit exercise, submitting, reviewing numerous studies for any applicable motion on numerous studies, and reviewing and complying with circulars and insurance policies.
Relationship Constructing
Supplies path and help to shoppers in using numerous channels for transactions resembling: ATM’s, Name Center, E-Bankoh, Night time Deposit for enterprise shoppers, Bank by Mail, Bankphone, and Overseas Foreign money Change machines. Makes use of information of Merchandise/Providers to actively take part in Gross sales/Referral packages. Identifies shopper’s wants. Offers verbal and printed info and explains the options and advantages of the suitable product. Researches and resolves questions from different Bank of Hawaii departments.
Qualifications
Minimal Qualifications:
Should be capable of push a money cart (100 lbs.) and/or carry roughly 20 to 25 kilos.
Stand for prolonged durations of time.
Work evenings, weekends and holidays as required or assigned.
Excessive Faculty diploma, G.E.D., or 6 months equal work expertise.
Demonstrated verbal communication, sales, marketing and repair expertise which meet Bank of Hawaii’s established requirements.
All certified candidates will obtain consideration for employment and won’t be discriminated towards on the idea of any legally protected classification together with race, shade, faith, intercourse, sexual orientation, gender id, nationwide origin, age, incapacity, or protected veteran standing. Bank of Hawaii takes affirmative motion in help of its coverage to advance in employment legally acknowledged people together with minorities, ladies, protected veterans and people with disabilities.
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